Für das kanadische Team wird die Heimreise von einem Trainingslager in Colorado nach Calgary zur Odyssee - live dokumentiert von Erik Guay auf Twitter.
Mit folgendem Tweet des ehemaligen Weltmeisters geht es los: "Ich wurde auf zwei verschiedene Flüge gesetzt und war für acht Stunden im Flugzeug, ohne das Gate zu verlassen."
In der Folge versucht ein Mitarbeiter der Fluglinie zu helfen - allerdings mit beschränkten Mitteln und ohne Erfolg. Letztlich muss das kanadische Team die Nacht am Flughafen verbringen - von Guay und Teamkollege Osborne-Paradies auf Instagram festgehalten.
Wow! Now 12:40 am. I've been put on two separate flights and have been in the plane for 8 hours WITHOUT LEAVING THE GATE! @united fail.
— Erik Guay (@erikguay) 18. November 2016
@erikguay This is troubling to hear, Erik. Which flight are you on tonight? ^AD
— United (@united) 18. November 2016
@erikguay Hopefully we can help. We see this flight was canceled. Just to clarify, have you been rebooked? ^AD
— United (@united) 18. November 2016
@erikguay We want to get you to Calgary as soon as possible, but flights are very full. Thank you for your continued patience, Erik. ^AD
— United (@united) 18. November 2016
@erikguay We want to get you to Calgary as soon as possible, but flights are very full. Thank you for your continued patience, Erik. ^AD
— United (@united) 18. November 2016
@erikguay We are able to help in lots of ways, such as rebookings for canceled flights. It sounds like you have been rebooked, though? ^AD
— United (@united) 18. November 2016
@erikguay We cannot. Customer Service representatives will be able to help. We regret the long lines. ^AD
— United (@united) 18. November 2016
@erikguay Please have them reach out to us independently, we're more than happy to try to help. ^AD
— United (@united) 18. November 2016
@united why would you close the united lounge when there are no hotels available and everyone is stuck in the airport? #unitedfail
— Erik Guay (@erikguay) 18. November 2016
@united thanks TIPS, my question was why wouldn't you keep it open on a night like this? Maybe if you cared about ur customers? #unitedfail
— Erik Guay (@erikguay) 18. November 2016
@Tnyhaug49 @united haha I'm all good. I'll make it eventually.
— Erik Guay (@erikguay) 18. November 2016